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When a purchase is made, funds are held with Stripe and not released until both the Seller and Buyer have indicated they are both happy using the Seller Happy / Buyer Happy feature in their personal inboxes. For more detail check out BeatMatch Backstop below.
The Seller is responsible for activating Seller Happy when they have provided shipping confirmation to the Buyer.
The Buyer then activates Buyer Happy when they have received the goods, inspected the item and it matches the listing description, releasing the funds to the Seller. Once the goods are delivered, the buyer has 24 hours to inform BeatMatch if the item has been misrepresented by opening a dispute. If no dispute is raised by this time, the Seller will be paid in full.
BeatMatch uses the Stripe online payment processing platform. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.
Protection as the Seller:
In order to qualify for BeatMatch Backstop, your transaction must occur directly through the BeatMatch website and payment must be made through the website.
Even if the Buyer hasn’t activated Seller Happy / Buyer Happy, you may be entitled to receive your payment if your item is shown to have been received by the Buyer, or the Buyer has not provided any evidence for not completing the process.
Protection as the Buyer:
In order to qualify for BeatMatch Backstop, your transaction must occur directly through the BeatMatch website and payment must be made through the website.
Your payment is only released to the Seller once you activate the Buyer Happy feature – we only transfer your funds to them once we are satisfied that you are happy for us to do so.
And if things don’t quite go according to plan you may be entitled to receive a full refund if your item is shown to never have shipped or in our view does not match the Seller's description on the listing.
BeatMatch Backstop will cover you up to the point where you activate Buyer Happy in your BeatMatch inbox. It is at that point that BeatMatch will have your authorisation to release the funds to the Seller.
If your purchase arrives and you have changed your mind (maybe it isn’t quite as loud as you wanted) you won’t be covered. You can always relist it on BeatMatch! Also remember, BeatMatch does not cover any transactions (financial or otherwise) that we deem to have been ‘off platform’. You will need to accept all the risk for those transactions and the result may be your membership will be cancelled.
Buyers can either buy now or, on many listings, make an offer. Once the purchase has completed and the item has been delivered, the funds will be sent to the Seller through our secure payment system.
You aren’t locked in to using a particular provider for your shipping – we leave that to you! As a Seller you can even arrange to have the item collected from you – whatever works. You can even ask the Seller how much to ship to your location before you commit to buy! That way you won’t be disappointed.
A currency selector at the bottom of the page enables you to view listings in your preferred currency – so you can view listings and proceed through to payment, all in your local currency. You can also specify your default preference in your account settings.
Please note: Any converted currency will only be an estimate. The exact amount may vary based on exact exchange rates at the time a payment is processed.
Ask questions directly to the Seller about their listing and get alerted when they respond.
Yes it is and you can list as many items as you like!
BeatMatch uses the Stripe online payment processing platform. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can learn more about it here.
We sure do. You can check it out here.
We currently support the following currencies;
You can sell or buy products from any country that our payment processor (Stripe) supports. You can find a comprehensive list here.
The rates are calculated daily so you may find that due to fluctuating exchange rates there is a slight change in the rate from when you completed your purchase to when the payment is processed.
Purchases that are sent between countries may be subject to duties and/or taxes, depending on the item being shipped. Payment for any duties and taxes are the responsibility of the Buyer (or receiving party). See our Terms of Service.
The answer is no! You simply need a debit or credit card in order to pay.
It is up to the Seller to provide a shipping price based on the delivery location provided by the Buyer. To avoid any issues BeatMatch strongly recommends a tracked consignment with a signature required upon delivery. The price you enter for Shipping will be added to the total listing value. For example, if you listed an item for $50 with a $5 shipping amount, it will now show as $55 with shipping included.
Shipping costs are required before a Buyer can Buy Now unless the Buyer has arranged to collect the item.
As a Seller, once you have a tracking number, please be sure to provide it to the Buyer as soon as possible in your inbox. Then hit Seller Happy, which will enable the Buyer to respond with Buyer Happy when they’ve received the goods.
The Seller Happy/Buyer Happy tools in your inbox have been designed to ensure both parties are satisfied before funds are released to the Seller.
It’s the Seller’s responsibility to tick Seller Happy when they have provided the Buyer with a tracking number (if shipping) or pickup time and address (if the Buyer is collecting). This will unlock the Buyer Happy option for the Buyer.
When the Buyer has their goods and are satisfied with their purchase, they tick Buyer Happy for the funds to be released to the Seller. If a Buyer has received the goods but not ticked Buyer Happy, the funds will be released to the Seller after 24 hours. This is to allow the Buyer time to contact BeatMatch if there are any issues with the received goods.
There certainly is. There are 2 ways to do this:
During the purchase process, before the transaction has been fully completed (see Seller Happy / Buyer Happy, above), there is a button in your Inbox message thread to request a resolution from BeatMatch on any issues.
We will be in touch! The team carefully reviews all issues and makes it a priority to reach a fair resolution as quickly as possible.
If you have received feedback and you believe it to be unfair, please contact our admins.
BeatMatch reserves the right to remove any feedback that is in breach of our Terms of Service.
A few examples of feedback that will be removed:
Yes it is. As the Buyer you are entering into a binding agreement meaning you are obligated to purchase the item if your offer is accepted. It is for this reason your payment details are collected at the time of making an offer.
That’s easy – head to your profile picture, select Account settings from the menu then go into Password. Enter your new password and make sure you then select Save changes.
Head over to your profile picture, select Account Settings from the dropdown, then select:
If you are having an error when selling, buying, or messaging, it may be that you need to verify the email you used to sign up. Please be sure to check your email for a link to confirm your account.
You can request a new verification email from the Contact details page of Account settings.
If you are still having issues, please contact us and tell us what the problem is.
Yes you can. The default currency you selected (as shown in your Profile settings) will determine what currency you view listings in. If you want to temporarily view the listing in another currency, select from the currency selector at the bottom of the page.
If you see a listing which you believe is inappropriate or violates our Terms of Service, please use the Report listing link on the bottom right of the listing detail page.
Email is an important part of the BeatMatch transaction process. If you are selling or buying, it is paramount you are able to receive notifications about activity on the listings. For this reason, there is no way to opt out of marketplace emails – however you will always be given the opportunity to unsubscribe from any electronic newsletters generated by BeatMatch.
Of course we're sorry to see you go. In order to delete your BeatMatch account, please contact us directly.
If possible, please make sure you let us know the reason for this request in case there are areas of BeatMatch we can improve upon. For security purposes, users with pending transactions cannot close their account until the transaction is fully completed.
As a Seller, you don’t need to worry about collecting any payment details from the Buyer as these have already been collected by BeatMatch/Stripe when they sign up for an account. We hold the funds until the Buyer has received the goods and they activate Buyer Happy. Your funds will then become available once released by Stripe.
When Buyers are picking up their purchase, BeatMatch always recommends that Sellers ensure Buyers activate Buyer Happy as they are collecting the item, whenever possible.
Nice job. You are going to list your first item on BeatMatch!
To make a listing on BeatMatch, you must connect your BeatMatch Account to a Stripe Account. You will be taken through this process when you list your first item. Alternatively, you can set things up in advance from the Payout details section of Account settings.
Here are a few important things to check before you send your item.
Once you have supplied a tracking number to the Buyer, be sure to hit Seller Happy in the Inbox chat for that listing. This will enable the Buyer to hit Buyer Happy when they have received the goods.
The Success fees are associated with the costs of running the BeatMatch platform and processing payments (as well as many other things – like design, engineering and having a great support team on hand).
Our Success fee applies to the final value (item sold price + any shipping) but remember we only charge fees when you make a sale – it's free to create your listing!
Creating a listing on BeatMatch is free and easy. When your listing sells, we deduct selling and transaction fees from the final selling price, and you keep the rest.
Hold on a tick – it won’t be long, it’s just pending admin approval. We want to ensure your fellow BeatMatchers aren’t exposed to anything we would deem inappropriate so our team do some pre-checks to make sure the listing is suitable for the marketplace.
The good news is, if we feel the listing just requires a little editing to adhere to our marketplace standards, we’ll contact you with some suggestions on how to improve the listing and get it up and running.
As long as another BeatMatcher hasn’t made an offer on that listing, click on your profile picture, select My listings, select the listing you want to edit by selecting Edit listing. Choose the relevant tab, and away you go. Make sure after you have made the change, you select Apply changes.
Yes you can right up until someone makes an offer or someone has selected Buy Now. If you receive an offer, you have 24 hours to either accept or decline it. When the offer is declined, you may then change the price on the listing.
As long as another BeatMatcher hasn’t made an offer on that listing, click on your profile picture, select My listings, select the listing you want to update and Edit listing. Select the Price & shipping tab, and away you go. Make sure after you have made the change, select Apply changes.
It sure is. If you accept an offer, you are entering into a binding agreement to sell to the person that made the offer. So ensure you only accept an offer for an amount you are willing to accept for your item.
If you have activated Seller Happy and the goods have been delivered you first need to make contact with the Buyer using the chat feature (for that listing) located in your Inbox to establish if there is an issue.
If you are unable to rectify, then you will need to:
BeatMatch always recommends that Sellers ensure Buyers activate Buyer Happy as they are collecting the item, whenever possible.
In cases where this hasn’t occurred, you have activated Seller Happy and the goods have been collected, you first need to make contact with the Buyer using the chat feature (for that listing) located in your Inbox to establish if there is an issue.
If you are unable to rectify, then you will need to Request a resolution and we will follow up for you. If we don’t hear from the Buyer within 24 hours we will release the funds to you.
Firstly you will need to contact the Buyer using the chat feature (for that listing) located in your Inbox to establish if there is an issue. If that is unsuccessful, Request a resolution and we will follow up for you.
Payout depends on a number of factors such as the country you’re based in. Please note that you won’t receive your first payout until 7–10 days after receiving your first successful payment. Your first payout usually takes a little longer in order to establish the Stripe account.
It is likely the amount shown on the listing will have changed depending on the exact exchange rate at the time a payment is processed.
BeatMatch does not cover any transactions (financial or otherwise) that we deem to have been ‘off platform’. You will need to accept all the risk for those transactions and the result may be your membership will be cancelled.
You may Pause a listing at any time from your My listings page or the listing itself. Paused listings are not visible on the marketplace and potential buyers cannot interact with the listing. You can leave a listing paused indefinitely.
Currently it is not possible to delete a listing once it has been drafted or published. Sellers have two alternatives:
Pausing a listing withdraws it from the marketplace and public view (see question above).
Editing a listing is possible, even if Paused, meaning Sellers are able to reuse an existing listing they no longer require to sell something else.
You have five days to arrange shipping and provide the Buyer with a tracking number. Remember to select Seller Happy when you have done so, which will enable the Buyer to hit Buyer Happy when they have received the goods.
As a Seller, it's your responsibility to ensure that the shipment is delivered to the Buyer.
As long as tracking information shows delivery confirmation to the Buyer's address, you are not required to take any action. You should advise the Buyer to file a lost and/or stolen package claim with the courier company. However, if tracking information is inconclusive for an extended period of time, you should file a lost/stolen package claim with your courier so they can put out a search for it. If the courier is unable to locate or deliver the package, the Buyer may be entitled to a full refund for this sale. You will need to seek compensation from the courier company.
Please note that Seller protection does not apply for items that are lost or damaged in transit. You must have tracking information showing confirmed delivery to the Buyer's shipping address in order to be eligible for Seller protection coverage.
BeatMatch always recommends Sellers arrange insurance for items in transit.
Please provide as much information as possible so our Support team can resolve the issue quickly.
Buying safely will make sure that you always have the best experience on BeatMatch.
Whenever you make a purchase through the BeatMatch website you are automatically covered by BeatMatch Backstop. It means you may receive a refund (less Stripe payment processing fees) if your item is proven to never have shipped or in our view does not match the Seller's description on the listing.
As a Buyer we have you covered. BeatMatch holds your funds (instead of paying the Seller directly). We only release your funds to the Seller once you activate Buyer Happy. So we are only releasing your funds to the Seller once we are satisfied that you are happy for us to do so.
Just remember that by purchasing a product on BeatMatch you are accepting our Terms of Service. BeatMatch and Stripe do not cover purchases made outside the BeatMatch website, in person transactions or non-material goods.
Yes – you sure can. You can save on shipping and either collect your gear yourself or have a friend do it for you. We know you’ll be excited to have your hands on your new purchase, but remember to activate Buyer Happy as soon as you have the item and are happy with it so the Seller can get paid.
Yes they can but only up to the point when an offer has been accepted on the listing. As soon as an offer is made on a listing the price cannot be changed.
An offer is valid for 24 hours.
If pickup: The Seller is required to provide you with pickup information within three days.
If shipping: The Seller is required to ship your item and message you with a valid tracking number within five days.
It is likely the amount shown on the listing will have changed depending on the exact exchange rate at the time a payment is processed.
In the first instance you will need to get in touch with the Seller to see if you can establish what has happened. If it can’t be resolved then you will need to seek a resolution:
Please allow BeatMatch five working days to seek a resolution.
You will need to message the Seller, but first make sure you have received pick up information or tracking number. Only then should they be selecting Seller Happy.
If you are unable to rectify, then you will need to provide the proof of delivery information to our admins.
In the first instance you will need to get in touch with the Seller to see if you can establish what has happened. If it can’t be resolved then you will need to seek a resolution:
Please allow BeatMatch five working days to seek a resolution.
If you haven't done so already, follow these steps to get some more information on your purchase:
Haven't heard back or been waiting over seven days? If it can’t be resolved then you will need to seek a resolution:
Please allow BeatMatch five working days to seek a resolution.
With most transactions, a Tracking Number will be supplied to the Buyer by the Seller. This will provide proof to the Buyer that the goods have been sent and will ultimately lead to the Buyer activating Buyer Happy once the goods have been received and are as expected.
In the first instance you will need to get in touch with the Seller to see if you can establish what has happened and hopefully reach a resolution at that point.
If there is still no resolution, you will need to open a dispute:
If the goods are shown not to have been received by the Buyer (via the tracking number) within the estimated timeframe provided by the Seller, our admins will contact the Seller.
If BeatMatch does not receive a response from the Seller within 48 hours, BeatMatch will cancel the transaction and arrange a full refund to the Buyer.
In the first instance you will need to contact the Seller to advise them that the item has been lost in transit and confirm that all the tracking information is correct. You will then need to contact the courier or freight company that the item was shipped on.
If tracking information does show delivery confirmation to your address, the Seller is not required to take any further action. It is your responsibility to locate the package after it has been marked as delivered.
Please note that BeatMatch is a marketplace for secondhand items, and while it is fair and reasonable to expect that your item is consistent with the listing description – it is also important to thoroughly read the listing description and ask the Seller any questions if you have any. In the interest of fairness to both Buyers and Sellers – it is at BeatMatch’s sole discretion to issue full or partial refunds for any dispute pertaining to consistency with the description provided in a Sellers listing.
Please allow BeatMatch five working days to seek a resolution.
In the first instance you will need to contact the Seller to advise them that the item has been damaged in transit and confirm that all the tracking information is correct.You will then need to contact the courier or freight company that the item was shipped on.
Selling fake or replica items on BeatMatch is a breach of our Terms of Service. If you believe the item you have received is not authentic, please request a resolution:
Please allow BeatMatch five working days to seek a resolution.
BeatMatch does not cover any transactions (financial or otherwise) that we deem to have been ‘off platform’. You will have no Buyer protection and thus need to accept all the risk for those transactions.
No, all transactions must be completed on site in order for there to be Buyer protection in place.
If the payment could not be processed, it is an issue with either the Buyer’s available funds or the Seller's Stripe account. In these instances, the transaction is cancelled and the offer is voided to ensure the safety of both parties.
There are a number of reasons why a payment transaction may have failed:
Issues on the Buyer side:
Issues on the Seller side:
The Seller may have a hold placed on their account by Stripe.
As a Buyer:
Make sure your payment method is set up correctly, or try a different method.
If the issue persists: Reach out to Stripe here.
Our goal is to make sure every member of the BeatMatch community has an amazing experience. Our Code of Conduct supports this goal.
If you've tried logging into BeatMatch and it keeps showing you an error, it is likely that your account has been suspended or blocked. The main reason why your account may have been suspended is because you have violated our Terms of Service. Please contact our admins if this has happened to you and you need more information.
BeatMatch charges a 9.75% success fee for sales on the platform, which includes all transaction processing fees from the payment processor (Stripe). Our portion is in place to keep the website running, release new features, provide Buyer and Seller Protection and pay our employees. Unlike many other selling platforms, we only charge you when you sell your item, meaning there are no fees for the time your item is listed or for any initial costs to list the item.
A 9.75% success fee is charged on the total transaction amount (including shipping costs). This includes a standard transaction fee by Stripe of around 2.9% + £/€0.30 (this varies by location). You can rest assured, you will receive the 90.25% of your selling price with no additional extras, bearing in mind exchange rates may fluctuate during processing.
The exchange rates are recalculated every 24 hours.
We currently support the following currencies:
You can buy or sell products from any country that our payment processor (Stripe) supports. You can find a comprehensive list here.
No. Sellers are responsible for their own insurance which they can arrange with their shipping provider.
In some cases, Stripe will require that you provide an image of your photo ID to confirm your identity. You'll need to capture an image of your government-issued photo ID, such as a driver's licence or passport during payment setup. Please do not email Stripe with images of your Photo ID.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security.
Sometimes there are delays in the transfer, especially with the first ever payment you are due to receive.
Remember, your first ever payout will likely remain longer with Stripe as the banks are lining up their details and getting everything sorted. As a guide, this may take 7-10 days.
We get notified if there is an issue with Stripe, and if so, we will let you know. Do contact us if you have any queries and we will do our best to help you out.
You can update your existing bank account information here.
